Something wrong, hun?
Customer service is paramount to us at Gay Toy Shop. We will always endeavour to keep our customers happy and satisfied. If you aren’t entirely satisfied with you purchase simply contact us.
If your product is faulty, it will be replaced with an identical product within 60 days of receiving your item. If we cannot replace the product, we will offer you the option of choosing another product of the same value.
We are proud of the products we sell – and we’re so confident that you’ll love them that we’ll send you a voucher if you don’t!
We don’t sell cheap products, we sell quality products at the best prices.
Have a query?
We love to chat about our products! If there’s anything you need to know when you’ve received your order just give us a shout and we’ll do everything we can to help.
Our trained advisors know it all!
Follow our 5 step Returns Process For Electrical Items
Most queries can be resolved by following these simple steps. Please make sure you have tried these before contacting us for a claim:
* Make sure you are using the correct batteries.
* Make sure the batteries have been inserted correctly.
* Make sure battery connectors are not wet or have moisture.
* Hold controls for 3-5 seconds to turn on.
* Allow adequate time for device to charge.
Return and Refund Policy
Last updated: April 01, 2021
Thank you for shopping at Gay Toy Shop.
If, for any reason, You are not completely satisfied with a purchase We invite you to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with us.
Interpretation and Definitions:
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Prevail Wellness Ltd, 32 Horton Close, Bournemouth, BH9 3PH.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Gay Toy Shop, accessible from
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: firstname.lastname@example.org
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 30 days and The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalised .The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.The supply of Goods
which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Prevail Wellness Ltd 32 Horton Close Bournemouth BH9 3PH
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us: